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Shipments

Your pack shipment

Our shipping partners, DHL,UPS,FEDEX, Posta Italiana, offers you the flexibility to make changes to your delivery while it’s on its way to you using On Demand Delivery (ODD). Whether you need to schedule a delivery for another day or remove the signature requirement, ODD makes it easy for you. Once your order has left us and is with Currier, they will contact you via SMS and/or email to let you know when to expect the delivery. If ODD is available in your location, this message will also contain a link to the ODD site. All you need is your tracking (shipment waybill) number. Here’s a few options you can select to customise your delivery: Schedule Your Delivery If your estimated delivery date doesn’t suit, you have the option to select another date within 5 working days. Where available, you’ll also be able to select a timed window to receive your order. Signature Release If you’d prefer not to sign for your delivery, you can remove the signature requirement. Please note that if you choose to remove this, DudsStore cannot be held responsible for any loss or damage that may occur once your order has been delivered. Leave With Neighbour Request for your order to be left with your neighbour by providing Currier with their house number and any further instructions. Please note that if you select this option, DudsStore cannot be held responsible for any loss or damage that may occur once your order has been delivered. Collection from a Currier Service Point If you won’t be in for your delivery, you can choose to pick this up from Service Point. ODD will show you the nearest Service Points to you, so you can select which one works best for you. They’ll then contact you to let you know when it’s ready to collect and how long you have to pick up your delivery. Please note that if the parcel is not collected within this timeframe, it’ll be sent back to the DHL depot. To collect your parcel from a DHL Service Point you’ll need to bring two forms of ID: A photographic ID (e.g. passport or driving license) Your email/SMS notification from DHL Vacation Hold Still on vacation? You can request DHL to hold your delivery for up to 30 calendar days for you. Where available, you’ll also be able to select a timed window to receive your delivery.

 

 

Returns and exchanges

CANCELLING YOUR ORDER UNDER THE CONSUMER CONTRACTS ( INFORMATION, CANCELLATION AND ADDITIONAL CHARGES) REGULATIONS 2013 If you are based in the EU under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (ICACRs), you have the right to cancel your order with us provided you give us written notice. Right to Cancel under the ICACRs You have the right to cancel your order within 14 days without giving any reason. The cancellation period will expire 14 days from the day after the day on which you (or someone you nominate, other than a carrier) receives the last of the goods. To exercise the right to cancel, you must inform us by letter to: Notice of Contract Cancellation, Customer Care Department, by email to : office@brandsaddicted.com. You may also use the cancellation form, but it is not obligatory. For orders cancelled under the ICACRs, we will issue you with a full refund including the shipping cost paid by you. We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. We will make reimbursement without undue delay, and not later than:(i) 14 days after the day we receive back from you any of the goods supplied; or (ii)(if earlier) 14 days after the day you provide us with evidence that the good have been returned; or (iii) if no goods were supplied, 14 days after the day on which we are informed about your cancellation. We will make reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the re-imbursement. In the event that we have sent goods to you and you have cancelled your order, we may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent the goods back, whichever is the earliest. If we do not receive the goods back, we may arrange to have them collected from you at your cost. You shall return cancelled orders to: address indicated in return document, without undue delay and in any event not later than 14 days from day on which you communicate your cancellation of the contract to us. The deadline is met if you send the goods before the period of 14 days has expired. You will have to bear the cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling, other than what is necessary to establish the nature, characteristics and functioning of the goods. Please note you may only use your right to cancel the order under the ICACRs if you give us formal written notice of cancellation any time after your order has been placed, up until 14 calendar days from the day after you receive your order, by email or post as described above. Our FREE COLLECTIONS SERVICE (see below) is not available for orders cancelled under the ICACRs. RETURNS AND EXCHANGES USING OUR FREE COLLECTION SERVICE As an alternative to using your rights under the ICACRs, you may prefer to return or exchange items using our free returns and exchanges collection service. You must request your exchange or return and send your unwanted items back to us within 28 days for a refund of the value of the item only, or an exchange on the same item in a different size, based on stock availability. If you wish to exchange your item for an alternative product, we suggest that you return it for a store credit and purchase the new item separately. Please refer to our Exchanges & Returns policy for further information. Shipping is complementary on the replacement item, but exchanges made to destinations outside of the EU will be processed for customs clearance and therefore any relevant import duty and tax charges will apply. See costs for Shipping and Returns. Please note our free collection service is not available for orders cancelled under the ICACRs. Please click here for details of our Exchanges & Returns policy, which is part of these Terms and Conditions. Non BrandsAddicted Returns Please be aware that we will not be held responsible for any items that are returned to us which were not purchased from DudsStore. This includes personal items as well as items which may have been purchased from other third party companies. Whilst we will make reasonable efforts to try and locate the owner of any such items, it is your responsibility to contact Customer Care as soon as possible in order to arrange their return to you. In such circumstances, we will charge you an additional cost for returning these items. Please note that we will only ever be able to return the items to you directly, and not to any third party or company. Certain items (such as passports, driving licences and bank cards) will always be sent to the relevant authority, bank or government agency directly and you should report any loss of these items to the appropriate office immediately. We will keep non-BrandsAddicted items for up to one month, however we reserve the right to dispose of them as we deem fit after this time (which may include donating such items to a charity of our choice). Any hazardous or flammable products, as well as items of little monetary value (e.g. pens, glasses, keys) will be disposed of immediately. Intellectual property rights Your use of the Site and its contents grants no rights to you in relation to any copyright, designs, trademarks and all other intellectual property and material rights relating to the Content (as described in the Content section below), including DudsStore Software and all HTML and other code contained in this Site. All such Content including third party trademarks, designs, and related intellectual property rights mentioned or displayed on this Site are protected by national intellectual property and other laws and international treaty provisions. You are permitted to use the Content only as expressly authorized by BrandsAddicted and/or its third party licensors. Any reproduction or redistribution of the above listed Content is prohibited and may result in civil and criminal penalties. Without limiting the foregoing, copying and use of the above listed materials to any other server, location or support for publication, reproduction or distribution is expressly prohibited. However, you are permitted to make one copy for the purposes of viewing Content for your own personal use. No commercial use This Site is for your personal non-commercial use only. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, commercially exploit, create derivative works from, transfer, data mine or sell any Content, software, products, or services contained within this Site. You may not use this Site, or any of its Content, to further any commercial purpose, including any advertising or advertising revenue generation activity on your own Site.

 

Shipments and returns

Your pack shipment

Packages are generally dispatched within 2 days after receipt of payment and are shipped via DHL,UPS,FEDEX, Posta Italiana with tracking and drop-off without signature. If you can choose Express delivery o normal delivery in checkout section. Whichever shipment choice you make, we will provide you with a link to track your package online.

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.

 

Boxes are amply sized and your items are well-protected.

Delivery Our shipping partners, DHL,UPS,FEDEX, Posta Italiana, offers you the flexibility to make changes to your delivery while it’s on its way to you using On Demand Delivery (ODD). Whether you need to schedule a delivery for another day or remove the signature requirement, ODD makes it easy for you. Once your order has left us and is with Currier, they will contact you via SMS and/or email to let you know when to expect the delivery. If ODD is available in your location, this message will also contain a link to the ODD site. All you need is your tracking (shipment waybill) number. Here’s a few options you can select to customise your delivery: Schedule Your Delivery If your estimated delivery date doesn’t suit, you have the option to select another date within 5 working days. Where available, you’ll also be able to select a timed window to receive your order. Signature Release If you’d prefer not to sign for your delivery, you can remove the signature requirement. Please note that if you choose to remove this, DudsStore cannot be held responsible for any loss or damage that may occur once your order has been delivered. Leave With Neighbour Request for your order to be left with your neighbour by providing Currier with their house number and any further instructions. Please note that if you select this option, DudsStore cannot be held responsible for any loss or damage that may occur once your order has been delivered. Collection from a Currier Service Point If you won’t be in for your delivery, you can choose to pick this up from Service Point. ODD will show you the nearest Service Points to you, so you can select which one works best for you. They’ll then contact you to let you know when it’s ready to collect and how long you have to pick up your delivery. Please note that if the parcel is not collected within this timeframe, it’ll be sent back to the DHL depot. To collect your parcel from a DHL Service Point you’ll need to bring two forms of ID: A photographic ID (e.g. passport or driving license) Your email/SMS notification from DHL Vacation Hold Still on vacation? You can request DHL to hold your delivery for up to 30 calendar days for you. Where available, you’ll also be able to select a timed window to receive your delivery.

 

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